General terms and conditions
Article 1 - Definitions
In these terms and conditions, the following terms shall have the following meanings
Withdrawal period: the period within which the consumer can make use of his right of withdrawal;
Consumer: the natural person who is not acting in the exercise of a profession or business and a distance contract with the entrepreneur;
Day: calendar day;
Transaction Duration: a distance contract relating to a series of products and / or services, whose supply and / or purchase is spread over time;
Durable medium: any means that enables the consumer or trader to store information that is addressed to him personally in a way that enables future consultation and unaltered reproduction of the stored information.
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the reflection period;
Model form: the model withdrawal form that the entrepreneur makes available to a consumer who can fill out when he wants to make use of his right of withdrawal.
Entrepreneur: the natural or legal person who offers products and / or services to consumers at a distance;
Distance contract: an agreement whereby, within the framework of a system organized by the trader for distance selling of products and / or services, up to and including the conclusion of the contract, exclusive use is made of one or more techniques for distance communication;
Technique for distance communication: means that can be used for the conclusion of an agreement, without the consumer and trader being in the same place at the same time.
General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.
Article 2 - Identity of the entrepreneur
Stiendollen 41, 8567 HS Oudemirdum, Holland
Business register: 34264393
VAT identification number: NL002083935B93
Article 3 - Applicability
These general terms and conditions apply to any offer made by the entrepreneur and to any distance contract concluded and orders placed between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be inspected at the trader's premises and that, at the consumer's request, they will be sent free of charge as soon as possible.
If the distance contract is concluded electronically, then, contrary to the previous paragraph and before the distance contract is concluded, the text of these terms and conditions electronically to the consumer be made available in such a way that the consumer a simple way can be stored on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be read electronically and that they will be sent free of charge at the consumer's request, electronically or otherwise.
In the event that, in addition to these general terms and conditions, specific product or service conditions apply, the second and third paragraphs shall apply mutatis mutandis and in the event of conflicting general terms and conditions, the consumer may always invoke the applicable provision that is most favourable to him.
If one or more provisions in these general terms and conditions are at any time wholly or partially void or nullified, then the agreement and these terms and conditions shall otherwise remain in force and the relevant provision shall immediately be replaced by a provision that approximates the purport of the original as much as possible.
Situations that are not regulated in these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.
Unclear explanations or contents of one or more provisions of our terms and conditions must be interpreted 'in the spirit' of these general terms and conditions.
Article 4 - The offer
If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products and / or services. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
All images, specifications and data in the offer are indicative and cannot be a reason for compensation or dissolution of the agreement.
Product images are a true representation of the products offered. The Entrepreneur cannot guarantee that the colours shown correspond exactly to the real colours of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This applies to the
the price including taxes;
any shipping costs;
the manner in which the agreement will be concluded and what actions are required for this;
Whether or not the right of withdrawal applies;
the method of payment, delivery and execution of the agreement;
the period for acceptance of the offer, or the period within which the entrepreneur guarantees the price;
the amount of the rate for distance communication if the costs of using the technology for distance communication are calculated on a different basis than the regular basic rate for the means of communication used;
Whether the agreement will be archived after it has been concluded, and if so in what way it can be consulted by the consumer;
the way in which the consumer, before concluding the agreement, can check the data provided by him in the context of the agreement and, if desired, restore them;
any other languages in which, in addition to Dutch, the agreement can be concluded;
the codes of conduct to which the trader is subject and the way in which the consumer can consult these codes of conduct electronically; and
the minimum duration of the distance contract in the case of a long-term transaction.
Optional: available sizes, colours, type of materials.
Article 5 - The contract
The agreement is, subject to the provisions of paragraph 4, concluded at the time of the consumer's acceptance of the offer and compliance with the associated conditions.
If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the trader, the consumer can dissolve the contract.
If the contract is concluded electronically, the trader will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
The entrepreneur can - within the law - inform himself whether the consumer can fulfill his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur, based on this research, has good reasons not to enter into the agreement, he is entitled to refuse an order or request, or to attach special conditions to the implementation, stating the reasons.
The entrepreneur will include the following information with the product or service to the consumer, in writing or in such a way that the consumer in an accessible manner can be stored on a durable medium:
a. the visiting address of the establishment of the entrepreneur where the consumer with complaints can go;
b. the conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. the information about guarantees and existing after-sales service;
d. the information contained in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided the consumer with this information prior to the execution of the contract;
e. the requirements for terminating the contract if the contract has a duration of more than one year or of indefinite duration. In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery.
Each agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.
Article 6 - Right of withdrawal
On delivery of products:
When purchasing products, the consumer has the option of dissolving the contract, without giving reasons, for a period of 14 days. This period begins on the day after receipt of the product by the consumer or a previously designated by the consumer and announced to the entrepreneur.
During the cooling-off period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all delivered accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
If the consumer wishes to exercise his right of withdrawal, he is obliged within 14 days, after receipt of the product, to notify the trader. The consumer should make it known by means of the model form. After the consumer has made known that he wants to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods were returned on time, for example by means of a proof of dispatch.
If the customer, after the expiry of the periods referred to in paragraphs 2 and 3, has not made it known that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.
In the case of the provision of services:
When services are provided, the consumer has the option of dissolving the contract, without giving reasons, for a period of at least 14 days, starting on the day of entering into the contract.
In order to make use of his right of withdrawal, the consumer will comply with the reasonable and clear instructions provided by the trader at the time of the offer and/or at the latest at the time of delivery.
Article 7 - Costs in case of withdrawal
If the consumer makes use of his right of withdrawal, he will be liable for a maximum of the costs of returning the goods.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but at the latest within 14 days after withdrawal. This is subject to the condition that the product has already been returned by the merchant or conclusive proof of complete return can be submitted. Reimbursement will be made via the same payment method used by the consumer unless the consumer explicitly gives permission for another payment method.
In case of damage to the product due to careless handling by the consumer himself, the consumer is liable for any reduction in value of the product.
The consumer can not be held liable for depreciation of the product if the entrepreneur has not provided all legally required information about the right of withdrawal, this should happen before the conclusion of the purchase agreement.
Article 8 - Exclusion of the right of withdrawal
The trader can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the trader clearly stated this in the offer, at least in time for the conclusion of the contract.
Exclusion of the right of withdrawal is only possible for products:
a. that have been created by the trader in accordance with the consumer's specifications;
b. which are clearly of a personal nature;
c. which by their nature cannot be returned;
d. which can quickly deteriorate or age;
e. the price of which is subject to fluctuations in the financial market over which the proprietor has no influence;
f. for individual newspapers and magazines;
g. for audio and video recordings and computer software of which the consumer has broken the seal.
h. for hygienic products of which the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for services:
a. concerning accommodation, transport, restaurant business or leisure activities to be carried out on a certain date or during a certain period;
b. of which the delivery has started with the explicit consent of the consumer before the cooling-off period has expired;
c. concerning bets and lotteries.
Article 9 - The price
During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
Contrary to the previous paragraph, the trader may offer products or services whose prices are subject to fluctuations in the financial market and over which the trader has no control, at variable prices. These fluctuations and the fact that any prices mentioned are target prices, are mentioned in the offer.
Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions. Price increases from 3 months after the conclusion of the contract are only permitted if the entrepreneur has stipulated this and:
a. these are the result of statutory regulations or provisions; or
b. the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.
The prices mentioned in the offer of products or services are inclusive of VAT.
All prices are subject to pressure and typographical errors. No liability is accepted for the consequences of printing and typesetting errors. In case of printing and typesetting errors, the entrepreneur is not obliged to deliver the product at the wrong price.
Article 10 - Conformity and Warranty
The entrepreneur guarantees that the products and / or services meet the contract, the specifications stated in the offer, the reasonable requirements of reliability and / or usefulness and the date of the conclusion of the agreement existing legal provisions and / or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
A guarantee provided by the trader, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the trader on the basis of the contract.
Any defects or incorrectly delivered products must be reported to the trader in writing within 4 weeks of delivery. The products must be returned in their original packaging and in a new condition.
The guarantee period of the trader corresponds to the manufacturer's guarantee period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
The guarantee does not apply if:
The consumer has repaired and/or edited the delivered products himself or has had them repaired and/or edited by third parties;
The delivered products are exposed to abnormal conditions or otherwise handled carelessly or contrary to the instructions of the entrepreneur and / or on the packaging have been handled;
The inadequacy is wholly or partly the result of regulations that the government has set or will set with regard to the nature or quality of the materials used.
Article 11 - Delivery and execution
The entrepreneur will take the greatest possible care when receiving and in the execution of orders for products and in assessing applications for the provision of services.
The place of delivery is the address that the consumer has made known to the company.
Subject to what is stated in paragraph 4 of this article, the company accepted orders expeditiously but no later than 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order is not or only partially carried out, the consumer will be informed no later than 30 days after he has placed the order. In that case, the consumer has the right to dissolve the contract free of charge. The consumer has no right to compensation.
All delivery times are indicative. The consumer cannot derive any rights from any of the terms mentioned. Exceeding a deadline does not entitle the consumer to compensation.
In case of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days after dissolution.
If delivery of an ordered product turns out to be impossible, the trader will make every effort to make a replacement article available. At the latest at the time of delivery, it will be stated in a clear and comprehensible manner that a replacement product will be delivered. For replacement items, the right of withdrawal cannot be excluded.
The costs of a possible return are at the expense of the entrepreneur.
The risk of damage and / or loss of products rests with the entrepreneur up to the time of delivery to the consumer or a previously designated and announced representative to the entrepreneur, unless otherwise expressly agreed.
Article 12 - Duration transactions: duration, termination and extension
The consumer may at any time terminate an open-ended contract that has been concluded for the regular supply of products (including electricity) or services, subject to the agreed termination rules and a period of notice that does not exceed one month.
The consumer has a right at all times to terminate a fixed-term contract that has been concluded for the regular supply of products (including electricity) or services at the end of the fixed-term, subject to the agreed termination rules and a period of notice that does not exceed one month.
The consumer may conclude the contracts referred to in the previous paragraphs:
at all times and not be limited to termination at a certain time or in a certain period;
at least terminate in the same way as they were entered into by him;
always terminate with the same period of notice as the entrepreneur has stipulated for himself.
A fixed-term contract that has been concluded for the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed period.
Contrary to the previous paragraph, a fixed-term contract that has been concluded for the regular supply of daily or weekly newspapers or magazines may be tacitly prolonged for a fixed term that does not exceed three months, if the consumer terminates this prolonged contract towards the end of the prolongation, with a period of notice that does not exceed one month.
A fixed-term contract that has been concluded for the regular supply of products or services may only be automatically prolonged for an indefinite period of time if the consumer has at all times the right to terminate, with a period of notice that does not exceed one month and a period of notice that does not exceed three months if the contract concerns the regular supply of daily or weekly newspapers or magazines but less than once per month.
A fixed-term contract for the regular supply of daily, news and weekly newspapers and magazines by way of introduction (trial or introductory subscription) will not be tacitly continued and will automatically terminate at the end of the trial or introductory period.
If a contract has a duration of more than one year, after one year the consumer may terminate the contract at any time with a notice of up to one month, unless reasonableness and fairness dictate that termination before the end of the agreed term is unacceptable.
Article 13 - Payment
Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the reflection period as referred to in Article 6 paragraph 1. In case of a contract to provide a service, this period commences after the consumer has received the confirmation of the contract.
The consumer has the duty to immediately report any inaccuracies in the payment details provided or stated to the trader.
In the event of non-payment on the part of the consumer, the trader has the right, subject to legal restrictions, to charge the consumer reasonable costs made known in advance.
Article 14 - Complaints procedure
The entrepreneur has a sufficiently published complaints procedure and handles the complaint in accordance with this complaints procedure.
Complaints about the performance of the contract must be submitted to the trader within 7 days, fully and clearly described, after the consumer has discovered the defects.
Complaints submitted to the trader will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the trader will reply within the period of 14 days with a message of receipt and an indication of when the consumer can expect a more detailed answer.
Article 15 - Disputes
Contracts between the trader and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. Even if the consumer is living abroad.
The Vienna Sales Convention does not apply.
Article 16 - Additional or different provisions
Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them in an accessible manner on a durable data carrier.